Reference

Privacy Policy for your account and data

We keep your privacy terms in one place so you can see what we collect, why we need it, and how to ask for a change.

Account dataCookie useDANA, OVO, GoPay, QRISLocal law

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How this policy works in Indonesia

rajamujurslot Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy applies when you open an account, confirm your phone number, send a support message, or move funds through DANA, OVO, GoPay, or QRIS. We keep payment references, device markers, and support history so we can match transactions, spot duplicate requests, and answer privacy questions

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with a clear trail. If a rule in your area limits access, collection, or storage, we follow that rule and keep only what we need to run the service where local law permits. You can ask us to correct or delete eligible data through support, and
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we will review the request after we verify that it comes from the account owner. That is why we ask for account-matching details before changing any field tied to identity, contact, or payment history.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Where to send privacy requests

The fastest path is live chat, because it lets us verify your account and start the request while you are still logged in. If you prefer email, send the details from the address on your account and include the phone number tied to it. We answer from 09:00-23:00 WIB every day, and we handle requests from Jakarta, Yogyakarta, and the rest of Indonesia in the same queue.

Team online

Live chat

Use chat from the privacy page when you need a fast data check, correction, or deletion request. We will ask for account-matching details before we move anything forward.

Email

Send a request from your registered email if you want a written trail. Add your full name, phone number, and the action you want us to take, so we can verify faster.

Support form

Open the form if you are on desktop or mobile and want the cleanest record of your request. We route it to the same privacy queue and reply within our stated hours.

SECURITY SETS

How we handle your data safely

We keep the policy practical: collect only what is needed, store it for the period required to run the account, and lock access behind internal controls.

Data collection

We record your name, contact details, and account activity only when you share them during signup, login, or support. For DANA, OVO, GoPay, and QRIS flows, we keep the transaction reference needed to match the payment.

Cookie control

Cookies let us keep you signed in, remember your preferences, and measure page errors. You can clear them in your browser, but some account screens may ask you to verify again.

Account security

We expect a password that you do not reuse elsewhere and a phone number you can reach. If the login looks unusual, we may pause access until you confirm the request.

Retention

We store support logs, payment references, and security records only as long as needed for the service, legal duties, or dispute handling. After that, we remove or de-identify them.

Change requests

To request a correction or deletion, send us the account email, the field you want changed, and a short reason. We verify ownership first, then handle the eligible part of the request.

Contact path

If a message concerns privacy, use live chat or email rather than a general account note. That helps us route it to the right agent and avoid delays on your case.

Questions about privacy and access

If you want a clear answer before you open an account, these are the questions we hear most often. We keep the wording direct so you can see what data we use, who can ask for changes, and how long we may store records. When a request needs proof, we ask for account-matching details before we move it forward, and we keep the contact route the same for mobile or desktop.

We collect the details you submit on the form, plus the login and device records needed to protect access. If you use DANA, OVO, GoPay, or QRIS, we also keep the transaction reference that matches your request.

Cookies help us remember your session, language choice, and error logs so the site loads the same way after you return. You can clear them in your browser, but some secure pages may ask for another check.

Send us the field you want changed, the account email, and the phone number on file. We verify that the request comes from the account owner before we update anything that is eligible.

We keep records only as long as needed for account operation, support history, payment matching, and legal duties in the places where the service is allowed. After that, we remove or de-identify them.

You can contact us from the email tied to your account, or from live chat after login. If someone writes from a different address, we may ask for extra proof before making changes.

Yes. Access, collection, and storage depend on local law, and the service is available only where local law permits. If a rule changes in your area, we adjust the policy and the request path.

Privacy Policy for your account and data

Where to send privacy requests

Live chat

Email

Support form

How we handle your data safely

Data collection

Cookie control

Account security

Retention

Change requests

Contact path

Questions about privacy and access

01 What data do you collect when I open an account?

02 Why do you keep cookie data?

03 How do I ask for my data to be corrected?

04 How long do you keep my records?

05 Who can contact you about privacy changes?

06 Does local law affect my access?

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